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My Order
How do I cancel an order?
Cancellations can be made within 72 hours of placing your order. Please contact to cancel your order.
Whom do I contact if I have any questions?
You can contact customer care at, and we will answer any questions you may have as soon as possible.
What is your customer service number?
As of now, we are e-mail only: please contact us at
What if I have a question regarding my order?
Feel free to contact us at Our office hours are 9 AM - 5 PM PST, Monday through Friday. Our Customer Care team will get back to you as soon as possible.
What about fees, duties and taxes?
Fees, duties, and taxes are factored into your shipping cost based on your country of origin. 
Will I be expected to pay duties and taxes even when “Free International Shipping” applies to my order?
Yes, all international orders may be subject to taxes and duties. 
Can I change the fabric/color/a variable on an item I just ordered?
Depending on what stage your item is at in the construction process you can change your variables or colors. Please contact with any further inquiries.
How often do new pieces go on the site?
To keep you ahead of the trends, we offer new pieces every 3-4 weeks.
What do I do if I do not receive my order?
Please allow the carrier 24 hours after the item is marked delivered to receive your item. If you do not receive your item after this timeframe and you have checked with neighbors and surrounding areas, please contact so we may investigate the matter for you.
What carrier does frilly use?
To ensure your items reach you as quickly and efficiently as possible, we use FedEx on all orders.