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FAQ
what is frilly?
At frilly, we believe fashion is personal, so we created a place to personalize your clothing. From hardware, to hemline, all the way down to fabric, frilly gives you the power to customize the details.
what can I customize?
Everything. Pick a piece on our site and select “Customize The Style” — make your garment come to life!
can I request a special design detail?
We are not accepting design requests at this time, but we always love to hear your feedback! If you have a message that you would like to share with our designers, reach out to care@frilly.com.
how similar is the rendering to the real garment?
Your piece is bespoke— meaning your garment is born after you place an order. We render every style and variable to be as true to life as possible. If you’re interested in a garment but want more detail shots, reach out to care@frilly.com.
what if a garment detail is not available?
Some detail options only apply to specific bodices—for example, a special pocketing may only be available on a tunic length and not a crop.
what type of emails do you send?
We keep you updated with new products, events, and news. If you do not wish to receive promotional emails from frilly, you may unsubscribe at any time using the “unsubscribe” link in your email.
how do I reset my password?
Retrieve or update your password in your Account settings, or hit the “forgot password” button on the login page.
is my personal information kept private?
Always. We use secure servers on our site and never share your information with 3rd parties.
how can I send you general feedback?
We want to hear from you! Please share your thoughts by sending a message to care@frilly.com.
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